HOTEL POLICY/HOUSE RULES
we strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. The following Hotel Policy/House Rules have been established based on industry standards, management and operational procedures, and our personal experience of owning and operating the Metropolis Hotel since 1998. These Hotel Policies/House Rules are considered a part of our reservation agreement with you. As our hotel guest, by reading and signing your hotel registration you are agreeing to abide by all of our Hotel Policy/House Rules, terms and conditions, and procedures. These Hotel Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between the Metropolis Hotel and the guest. Our Hotel Policy/House Rules may change from time to time, so please check back often.
CANDLE, INCENSE, ESSENTIAL OILS:
Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.
NO-COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS:
The safety of our guests, staff, and this facility is extremely important to us. Except for the microwave and refrigerator units that the hotel provides, preparation of food in guest rooms by any type of cooking appliances is prohibited. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property. A microwave is available 24 hours for all registered guests to use in our breakfast area.
All reservations must be guaranteed with an advance payment for at least one night. Guests must be 18 years and older. We accept Visa, Master Card, and UPI payments. We do not charge your credit card at the time you make your reservations. Your credit card guarantees your reservations. Please make sure to receive a reservation confirmation number when you make a reservation. Reservations must be canceled Forty-eight (48 hours), hotel time, before your arrival date, in order to avoid a one (1) room night, plus tax cancellation fee. Reservations will be held until 06:00 p.m. following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one room night, plus tax will be charged to your credit card and the balance of your reservations will be canceled. Hotel Metropolis is not responsible for weather conditions, personal emergencies, or schedule changes.
CHECK-IN TIME: 12 Noon
CHECK-OUT TIME: 12 Noon
Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 12 p.m. then Pre-Registration and payment may be required. Please contact the Front Desk staff directly to make reservations.
Guests must be at least 18 years of age to check-in at All Seasons Inn & Suites. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government-issued photo identification (State driver’s license, passport, etc.) at check-in. For Couples, it is mandatory to provide a marriage contract upon check-in. Unmarried couples are not allowed to check-in at the hotel. A valid signed, and pre-approved credit card in the name of the guest registration is also required. It is your responsibility to fully understand how your bank processes pre-authorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 30 business days.
Upon check, it is mandatory to pay the room charges in advance for the entire stay and also an additional deposit amount for incidentals. If any amount deposit amount if not used will be refunded back in the same mode it was paid. Cash to cash or card to card only.
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered. Information regarding your license plate/car description is also gathered at check-in for security.
CHECK-OUT TIME: The room rental period expires at 12:00 p.m. Additional day charge, plus tax may apply for late checkout.
Check-out time is 12 p.m. Please check out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.
Guests who check out of the hotel after 11:00 a.m. and prior to their scheduled departure date are subject to an early departure fee of one night, plus tax. Non-refundable bookings will be charged fully in case of early check-out.
We will make every effort to honor special requests such as a specific floor or room number, adjoining rooms, roll-away beds, refrigerator/microwaves, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
PAYMENT: All reservations and registration must be guaranteed with a valid major credit card. We accept Visa, Master Card, and UPI payments. According to credit card agreements, credit cards are not valid unless signed by the cardholder. Credit cards must be signed. All guests are required to present a valid major credit card and government-issued photo identification even if guests are planning on paying in cash upon check-out. Checks and foreign currency are not accepted.
CHECKS AND CHECK CASHING:
We do not accept checks. We do not provide check cashing services.
DEBIT CARD/CREDIT CARDHOLDERS
Your credit card is not valid unless signed. We will refuse an unsigned card. Your Debit or Credit Card will be pre-authorized at check-in for the full amount of your stay. The pre-authorization will HOLD the funds until check-out, at which time the amount actually incurred during your stay will be charged. If you change your method of payment at check-out or change the length of your stay, your bank may not post the changes to your account immediately. Metropolis Hotel has no control over the policies of your bank and will not be held liable for any “insufficient funds” penalties or any other resulting fees or charges. It is your responsibility to fully understand how your bank processes pre-authorizations and charges to your debit or credit card. Some banks hold pending authorizations for up to 30 days.
DEPOSITS AND GUARANTEES:
One night deposit is required to make an individual room reservation.
All rates are quoted in Indian currency, plus tax. Rates may increase without notice. Rates as advertised on the Metropolis Hotel website or any other website or promotional material are subject to change at any time and may increase or decrease at the hotel’s discretion. Rates are based on the standard room (1-3 occupancy), king or twin (1-2 occupancy), and are subject to availability.
RIGHT TO REFUSE SERVICE: Metropolis Hotel is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Hotel or Government laws and Guidelines. Metropolis Hotel has a zero-tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the owners for the operation and management of the hotel. Metropolis Hotel will refuse service or evict a guest for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance, and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of a room, refuses to abide by the reasonable standards or policies established by Metropolis Hotel for the operation and management of our hotel. MCA 70-6-511, 70-5-512,70-6-513, 70-6-514
VISITORS: No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times.
Our Breakfast is free to registered guests only. Visitors may not join a registered guest for a free breakfast. Visitors may pay INR 300 per person at the Restaurant.
CONNECTING ROOM POLICY:
Connecting rooms are subject to availability only upon check-in.
Reservations must be canceled forty-eight (48 hours) hotel time, prior to your arrival date, in order to avoid a one (1) night full room cancellation fee. If reservations are canceled less than 48 hours before the arrival date, your credit card may be charged the full room charge plus taxes. If you are staying more than one (1) night, only the first night and taxes will be charged. If you cancel any reservation, you must obtain and save the cancellation number for your records.
NO SHOW CHARGES:
Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will only be charged the first night, one (1) night’s full room rate plus taxes, and the balance of the reservation will be canceled.
Large group/Block reservations must be canceled eight (3) weeks prior to arrival date. Reservations canceled after that date may be charged one (1) full room charge plus tax for each room reserved and the balance of their reservations canceled.
CHILDREN: Well-behaved children of all ages are welcomed. Children aged 6 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. Children aged 6 and above stay for free when sharing a room with one or more paying adult(s), using existing bedding but breakfast or any meals from the buffet will be charged 60% of the price. And Kids from 12 and above will be considered as additional pax and will be charged additionally as an extra person. As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised.
A limited number of rollaway beds are available upon request. Availability is on a first-come, first-served basis for a King room or Suite only. The charge is INR 550/- each, plus tax per night includes breakfast. The maximum capacity rollaway is one (1) per room. Rollaway beds are not allowed in a Standard Queen room.
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate. Please return room keys to Front Desk at Check-out.
Housekeeping is provided daily between the hours of 9 a.m.-5 p.m. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff is trained and skilled in identifying the odors from prohibited items.
Your comfort is very important to us. For guests staying multiple nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels daily. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.
LOST & FOUND POLICY:
Metropolis Hotel assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately at +91 836 4266 666 and we will try to assist you in locating your lost item.
Metropolis Hotel is not responsible for any item left behind by a guest. However, any item, except for perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Reasonable effort will be made to notify the guest that an item has been found. Perishable items, underwear, and miscellaneous toiletries are discarded.
We would be happy to return your lost item(s) to you by India Postal Service. Any charges that may be required will be charged to the guest in advance.
UNCLAIMED ITEMS/NO CONTACT: Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If the guest contact information is incorrect or the cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by All Seasons Inn & Suites.
IN CASE OF EMERGENCY OR FIRE:
Please notify Front Desk in the event of a fire or other emergency. A map that shows emergency exits can be found on the back of your room door.
FREE WiFi ACCESS:
Access to our WiFi is free for our registered guests. The hotel WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi equipment, and interference from other local wireless signals.
TERMS & CONDITIONS:
Metropolis Hotel makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error-free. Metropolis Hotel does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.
PARKING AT OWN RISK:
All vehicle(s) must be listed on the registration at check-in. Parking for registered guests (s) is free. All vehicles are parked at the risk of the owner. Metropolis Hotel shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on hotel premises.
DAMAGE AND/OR THEFT OF HOTEL PROPERTY
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises, or property caused by you or any person in your party whether or not staying at the hotel during your stay. Metropolis Hotel reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Metropolis Hotel as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to the contracting specialist making the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
CHANGES OR MODIFICATIONS TO THE HOTEL POLICY/HOUSE RULES:
Metropolis Hotel reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without prior notice. Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Policy/House Rules is located on our website, in the Guest Room Notebook, and available from Front Desk staff upon request.
BUSINESS CENTER: Photocopies and faxes are provided for a fee. The Business Center computer is provided for the registered guest(s) to check their email print airline tickets, etc. like activities. Children are not allowed on the computer, nor is it intended for gaming, movies, etc.